Not able to validate site license

[joann7]

My license has worked for a few years. Now it asks me to validate again and will not accept. Says my SSL is expired, but it is not. Also my theme and Cornerstone are up to date.

[prakash_s]

Hello @joann7,

Thanks for writing to us.

It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.

In case if you haven’t seen our doc for license validation please have a look at it.

Installation & Validation | Themeco Docs

Product Validation | Themeco Docs

If it doesn’t help you, please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[joann7]

Tried disabling all plugins and still am not able to validate theme. Please take a look at my site. Thank you.

Added creds to post above.

[ruenel]

Hello @joann7,

This error message is related to SSL, your PHP or your SSL configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests and then you can do the theme validation process again.

If the above solution still do not work for you, we would recommend that you contact your host. Using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to [community.theme.co](http://community.theme.co/) for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: [community.theme.co](http://community.theme.co/)
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Hope this helps. Please let us know how it goes.

[joann7]

Thank you. I will contact my host.

[ruenel]

You are most welcome.