Site: newsongSD.org
I can’t figure out why my Nav Modal isn’t working. It works fine in the preview editor, but when I go to the actual page, nothing happens when I click the Modal button in the mobile views.
Any ideas why it’s not working?
Hello @pixelsandfrets,
Thanks for writing to us.
In order to help you with your concerns, we need to check your settings. I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin-level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
I troubleshooted some of the things on the common issues list you shared, but haven’t had any luck with them.
Hello @pixelsandfrets,
I went ahead and purged all the cache from the cache plugin, deactivated all the plugins, and checked it on my Android phone, and it worked fine on my end. I would suggest you please purge all the cache, clear your browser cache, and recheck it. You must temporarily deactivate the cache plugin.
Thanks
Hello @pixelsandfrets,
There are many caching plugins available, but we can’t recommend a specific one since it depends on your setup and requirements. Please ensure proper configuration and exclude X/Pro theme files from optimizations to maintain full builder functionality. If you’re aiming to improve your website’s performance, we recommend trying our service, Boost. It’s designed specifically to help with comprehensive site speed optimization.
Thanks for understanding
Hello @pixelsandfrets,
I checked your site in the Android phone and Iphone and it is working fine on my end. I would suggest you please clear your browser cache and recheck it.
Iphone Safari
Google Chrome Android phone
Thanks