Modal area

[Fabrica]

Hi. I’ve add an area modal whit content. In to backend I see an error for rendering modal content
Backend:
This element failed to render. Additional error information may be found in your browsers developer tools.
Inspector:
react-dom.min.js?ver=16.13.1:125 TypeError: Cannot read property ‘mega_menus’ of undefined
cs.ad0155b.js:2 Uncaught TypeError: Cannot read property ‘matches’ of null

Morover, I need to view an modal with text an image how can i do? Can I get a data from an article or page to put in to modal html content?

and i can’t resize/center the modal windows in mobile aspect ratio

thanks

[prakash_s]

Hello @xonetit,

Thanks for writing to us.

It seems that you have set the padding for the “Close button”, in case if you change the modal it would also affect your model inner content size since it adds padding to that push down the modal inner content.

I would suggest you set the modal Close button size as 1.5em and “Small”

Hope it helps
Thanks

[Fabrica]

ok, now it’s better. But after update version I can’t see modal content in my backend

[prakash_s]

Hello @xonetit,

It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing For Theme Related Issue
2. Testing For Plugin Conflict
3. Theme Update
4. Child Theme
5. Css/Js Customization
6. Increasing Php Memory Limit
7. Disabling Cache
8. Disabling Cdn
9. Permalinks
10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password
• FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

[Fabrica]

I see these in inspector:

it’s same to

Content Area Modal Element - Pro Theme issue

I have a simular problem with Content Area Element on PRO, after update. Hope there will be help, soon. [Bildschirmfoto 2021-03-12 um 13.27.56]

[prakash_s]

Hello @xonetit,

Please provide your credentials in the secure note with FTP details. It would best if you copy your main site to the staging server and then provide the credentials of the staging site and FTP of the Staging site so that we can investigate your settings.

Thanks

[ruenel]

Hello @xonetit,

What you are experiencing is a known issue. @Alexander our lead developer is already fixing it. A patch release will be rolling out in the next few days as he has mentioned in the other thread.

Please bear with us.