License won't validate no matter what I've tried

[cassandralshaw]

I bought my license off Envato today, have loaded the file to my WordPress site (which is hosted through Inmotion Hosting) I’ve added the URL of my website (with HTTP:// and without) into Themeco, put in my validation code over and over and I keep getting the message that my key is not validated.
I’ve loaded cornerstone and then in trying to active account have now deactivated to see if that helped, but nothing is working.

[tristup]

Hi Cassandra,

Thanks for writing to us.

Please check these articles that might help you fix your issues.

Product Validation: https://theme.co/docs/product-validation
Installation & Validation: https://theme.co/docs/installation-and-validation
Problem with Product validation: https://theme.co/docs/problems-with-product-validation

If none of the above helps, please provide login credentials for your site in a secure note, including:

– WordPress Site URL
– WordPress Admin username / password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[cassandralshaw]

Hi, okay, I went through all of that and still can’t validate. I’ve got the requested information in the secure note attached.

[marc_a]

@cassandralshaw,

Thanks for reaching out.

I strongly suggest that you disable your Sucuri first so that we can better assist with your concern.

Let us know when you are done disabling your Sucuri.

Thank you.

[cassandralshaw]

All good, once I deactivated sucuri and all the other plugins I had, it activated. Thank you.

[friech]

Hi Cassandra,

Glad to hear that and thank you for sharing what was causing the issue.

Have a nice day,