License Validation not working for Staging Site

Hi! I have a valid PRO license and I’ve added my staging domain. When I try to input the code in WP, it gives me a success message, but then reverts back to the invalid license screen.

Hello @jreaniswander,

Thanks for writing to us.

I tried to access your site dashboard but it is asking for the popup login and you have given the popup login details in the secure note. Please recheck and send us again.

It might be a cache issue, plugin conflict, or any browser extension that is stoping to validate your site. I would suggest you clear your browser cache and then check it again or it would better if you could check it in the private mode of the browser.

I would recommend you troubleshoot a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache

In case if you haven’t seen our theme validation doc please have a look at it

Hope it helps
Thanks

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