License not valid

I just recently bought another license of pro. Now i tried to activate it on a staging site. It says the license is not valid. I installed the latest version of pro and even reinstalled it. Cleared the browser cache and so on to no result. Can you please have a look at this?!


I’m having the same issue- except it’s the live site. It keeps telling me my version of Pro in not validated, even though I’ve input the code several times.

Also: Every image i upload will not display in media library or in pro. I’ve checked file permissions and deinstalled all plugins but with no effect. Could you take a look at this also?


Hi @eckiles,

I check your website and it is already validated and then when I tried to upload an image in the media library the image is just showing properly. I suggest that you clear your browser cache or use incognito mode.


Please create your own ticket so that we can better assists you with your issues.

Thank you.

Thanks Mark,

but that is not the site i meant. You need to look at the site in the secure note here. Where the problem still exists.

Hi @eckiles,

The issue with your validation has something to do with cURL error 60: SSL certificate problem: certificate has expired. I suggest that you check this thread for a fix.

On the other hand, the images in your media gallery is showing 403 error in the console log. I suggest that you reach out your hosting provider for further assistance.

Hope that helps.

Hi Marc,

thanks for your help. That solved all the issues.


Hi @eckiles,

You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.

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