License locked

[taspillaga]

My website was rebuilt on new server and when I try to activate my single Pro license says it’s locked. Went to the license page and unlocked but still get code locked error. Anyone experience this?

[marc_a]

Hi @taspillaga,

Thanks for reaching out.

To better help you with your concern, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[marc_a]

Hi @taspillaga,

I suggest that you unlock your license and also update your location URL on your themeco account.

You can also check this article that might able to help you with your concern.

Hope that helps.

Thank you.