License Issue on Site

Hello,

I cannot activate a Pro Unlimited license. It says congrats youre unlocked but it doesn’t actually unlock. The website is garagefloorcoatingsouthcarolina.com

Please help reset this or help me get passed this to start updating everything. it was working fine last week and some reason the license dropped and we are stuck here now. Thank you.

Hello @powersnw,

Thanks for writing to us.

It might be the issue of plugin conflict, cache issue or any browser extension that is stoping the theme validation. I would suggest you purge all the cache and clear your browser cache then check it again. In case if you haven’t seen our doc of theme validation please have a look at our doc to more about how to validate the theme.



I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache

If it doesn’t work for you, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.