I had no problem validating the license on the development site, but when I unlocked the license to transfer it to the live site the license will not validate. It momentarily shows as validated then shows as not:
Hello @margjordan,
Thanks for writing to us.
It might be the issue of any plugin conflict, cache issue, or any browser extension that is stopping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.
In case if you haven’t seen our doc for license validation please have a look at it.
Please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
Hey @margjordan,
We’re glad that it is now working properly on your end! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.