I have a site that needs updating… I have the license and all for X and Cornerstone… cannot find the API to register for updates and my clients site is down and we need support… HELP
Hi Robin,
Thanks for reaching out!
I am not quite sure what support do you need from us, would you mind sharing more information? I can also see that the website still down.
Thank you.
The help I need is I cannot find my API key for registering X for updates… the site is running a very outdated version and I cannot update it!!! Is there a way to get this done?
Is there a way to have someone log in and see if this can be fixed?
Hello Robin,
The license code can be found in your Themeco account.
You should be able to find all your licenses and the site it has been assigned to.
See the secure note.
Thank you.
I see the license… I just cannot get an API key which is what is being asked for so it will update to the latest version of X
Hello Robin,
If it is asking for an API key, most likely, you are using a very old theme. It is best that you update it manually. To know how you can update the theme manually, kindly check this documentation:
Regards.
Thank you … I appreciate your help
Hi there… sorry to bother you again… I have manually done the update… but I am getting a message from the validation page, after entering the license…
Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.
Hello Robin,
based on the assignments of the license codes, you can only validate the X theme installed in the site URLs found in the secure note below. Are you validating the theme in the other site? You can simply revoke and reassign the license code. For more details about product validation, please check this out:
Kindly let us know how it goes.
I only have one site using this license…
I did everything it said in the validation process… and it gave me that message.
Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.
Hello Robin,
Provide us access to your site so that we can check your settings and investigate the issue. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Cheers.
secure note is above with info needed
Hey Robin,
The given credentials do not work for us.
Please double-check it.
Thanks.
sorry, try now
Hi Robin,
The password is still not working.
so sorry… I just went in and typed it in again
ok… I reset it again
Hello Robin,
It is still not working. Try a different password.
Thanks.