Have Tried Everything….Theme Options Won’t Load, and the Editor won’t load past adding a new section (continued)

Support
#1

Continuing from this closed topic:

We have updated Wordpress and our PHP and we are still having the same issue.

Previous Post:

Good afternoon,

We are having issues with Pro. We are not able to get past adding a section to our page without the loading circle in the corner starting and then never disappearing and loading the editor sidebar.

We are also not able to get into our theme options.

https://bioresetmedical.com/BETA/

We’ve tried the below with no success. We’ve also tried the latest and previous versions of Pro.zip with no luck. This a fresh build, with literally no plugins installed:

1.Plugin Conflict
2.Theme Update related issue
3.CSS/JS Customization
4.Disabling Cache
5.Disabling CDN
6.Increasing PHP Memory Limit

Any quick help would be greatly appreciated!

Secure note below with credentials. PLEASE help!

#2

Hello Jeffrey,

Thanks for writing to us.

I checked your site it seems that the page builder and theme option are working fine at my end. It might be an issue with the browser cache. I would suggest you please clear your browser cache and then check it again. Please have a look at the given screenshot in the secure note.

Thanks

#3

We did a fresh install of the newest theme update, and that seemed to work. Funny thought because after we updated PHP we tried the same theme file, and it still didn’t work, only on the latest update.

Thanks for your help!

#4

Hello Jeffrey,

You are most welcome. It is good to know that your site is now working after updating to the latest release.

Cheers.

#5

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