Design Cloud packs failing to install

Support
#1

I am trying for the first time to use some of the templates and/or elements in the Design Cloud section, but when I attempt to install any of them, it says “uh oh! Failed to install” I had on a previous X Theme website had an issue with installing a template. I wrote into you guys and was suggested that I update the PHP to the latest, and add this code to my wp-config file to increase the memory:

define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

Which I did, and that solved the issue with the templates at the time. So I have tried this again here to see if it’s the same issue but still have an issue with installing anything from the Design Cloud. PHP is at 7.4.4 …the highest it can go and wp-config file modified with the added code above.

#2

Hello @444media,

Thanks for writing in!

Failure to install the templates in the Design Cloud may also caused by other things aside from memory limit and PHP version. For more detailed troubleshooting tips, please check out our documentation here:

Kindly let us know which one resolves your issue.

#3

OK…well the only thing I hadn’t tried already was changing the Max Execution Time to 300 seconds. So I contacted my hosting provider Site Ground and asked if they would change it. They said that they cannot. My plan only allows for 120 seconds. I would have to get a very expensive cloud plan to be able to up it to 300 seconds.

But could that be the only issue? Is there another way of getting the design cloud file add-ons?

#4

Hello @444media,

You can only get the templates from Design Cloud. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

Regards.

#5

OK…well for some reason now the theme packs are installing on the site I just provided secure details to (armorgen.com). I installed the “organic” pack and one of the contact form packs. The only thing I can think it might be is when I was trying to get the max execution time increased with host support yesterday, they suggested I bring the PHP back to the lower, recommended version of 7.3.__ I did that and tried to download a design pack right after and same issue. But now this morning it worked, at least on that site. That’s the only change I can think of.

And last night I installed the “Lawyer” design cloud pack onto tony.bluemoonadvisors.com without an issue, however, on that same site, right after downloading the Lawyer pack, I tried the organic pack, and it failed. It was a brand new install of X theme too.

I guess for now, since the main pack I wanted installed was the Lawyer pack on the staging site (tony.bluemoonadvisors.com), which worked, and the Organic pack on the Armorgen.com site, the issue is resolved. But as mentioned, still having an issue with downloading some of the packs. But don’t need them now. If I run into this again, and need the packet, I will add to this ticket.

Thanks Ruenel,

Chris

#6

Hi Chris,

Glad to hear you’re all set now, yup the issue could be the max execution time.

Other troubleshooting guides with regards to this issue are provided here.

Cheers!

#7

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