Design Cloud not loading although memory limit set to 512 MB

[vdi2047]

Hi,

I just did a new install of Wordpress, XTheme and Cornerstone. I increased PHP Memory level to 512 MB and confirmed that via X->Status.
However, Design Cloud does not load. It only shows a spinning wheel.

Your help is very much appreciated.

Thanks,
Detlev

[christian]

Hey Detlev,

Welcome to our Support Forum and thanks for writing in.

There are third-party factors that could affect our builder’s interface including the Design Cloud. One of those factors is browser extensions like an ad blocker. Some of our users reported that like in this thread and this. Please temporarily deactivate all browser extensions if applicable.

There’s also another case where the web host is messing up the character encoding of the website like in this thread. Please check out the thread and see if it’s applicable to you.

If none of those threads are applicable, please give us the following info in a Secure Note.

• WordPress Login URL
• Admin level username and password
• FTP access

@Themeco

Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Thanks.