Design cloud does not show anything

[amitmalhotra1]

I have just installed pro on my pre existing site which was made in X. I don’t see anything when I click on design cloud tab. I shows 0 assets. All my themes and plugins are updated.

Amit

[morton_t1976]

I’m having the same issue, same situation brand new site not working on other either.

[prakash_s]

Hello Amit,

Thanks for writing to us

It might be the issue of version compatibility, Please make sure your theme, WordPress core, and PHP version are updated as per our version compatibility.

I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing For Theme Related Issue
2. Testing For Plugin Conflict
3. Theme Update
4. Child Theme
5. Css/Js Customization
6. Increasing Php Memory Limit
7. Disabling Cache
8. Disabling Cdn
9. Permalinks
10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password
• FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

[Riller]

Same issue here, even after doing a fresh reinstall of WordPress, the theme, and making sure to set PHP memory limits. Starting a thread of my own, but figured I would chime in that this is happening to me as well.

[prakash_s]

Hello @morton_t1976, @Riller,

Thanks for writing to us.

Firstly, please don’t hijack another user’s thread as it would be unfair to the original poster.

I would suggest you troubleshoot with a few of the common issues and version compatibility as mentioned in the above posts. If it doesn’t work for you please open a separate thread with your details. I would also suggest, please share your staging server credentials in the new thread.

Thanks for understanding

[morton_t1976]

Hi @parakash_s sorry, my intention was not to highjack the thread. Will do.

[tristup]

Hi @amit

The issue has been addressed to the following thread, please check if that helps you to resolve it.

Design cloud showing 0 assets

Like other users, my design cloud show 0 assets. All components (theme, wordpress, plugins, php) are up to date. I tested by disabling plugins one by one. Thx

@morton_t1976 & @Riller,

If the above thread does not help, please open a new thread and share your website credential for further investigations.

Thanks