Design cloud showing 0 assets

Like other users, my design cloud show 0 assets.

All components (theme, wordpress, plugins, php) are up to date. I tested by disabling plugins one by one.


Hi Thibaut,

Thanks for reaching out.
This might be due to a few PHP environment variable values. I would suggest you ask your hosting service provider to increase the value of the following variables to given values.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Also, there might be mod_security is enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.
I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Hope that will resolve your issue.

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