Hi, I am having an issue after the upgrade. I DID see this article:
But my fonts are already woff and woff2
it is this font that is having issues:
PhantomSans0.4
Hi, I am having an issue after the upgrade. I DID see this article:
But my fonts are already woff and woff2
it is this font that is having issues:
PhantomSans0.4
Hi Riceman,
Thanks for reaching out.
Can you please give a link of your page that you’re having an issue so that we could check and help you investigate about it. I just check some the text of your homepage and PhantomSans0.4 font is just working fine. Providing screenshots or video is a great help.
Hope that helps and please let us know know.
Thank you.
Thanks… it is happening on all pages, but here is a link to one of them:
https://cayastudios.com/caya-shop/
PhantomSans should be the body copy, but it is showing as Arial, Helvetica…
Hey Riceman,
First, you’re not using the PhantomSans0.4 font, and second, you have a dot in the font family. Please remove the dot.
If you’re not using the font in Theme Options, it will not be loaded globally so if you use it in CSS, it won’t work. All generic text elements will also use what you set in Body and Content.
Your Body Copy font is Arial.
Your Heading font is ZangeziSans05
Hope that helps.
Thanks Christian,
Well… Just to be clear. This was working fine before the upgrade to 4. I have no idea where the Arial choice for Body Copy has come from… As I said, before the upgrade Body Copy was using PhantomSanso.4 (with the dot). And it showed up everywhere Body Copy was chosen on the site.
Are you suggesting I upload the woff2 again without the dot?
So, I just uploaded the Phantom Sans again, and I removed the dot. This seems to have fixed the issue. But again, I changed nothing after the upgrade, I am assuming the dot is considered incompatible. But what was odd is that it worked fine for the past two years…since the site was built.
Hi Riceman,
Sometimes it happens that we need to remove and re-upload the files to make it works. On the other hand, we’re glad that the issue was already fix on your end. If you have any other concerns regarding our theme features, feel free to reach us.
Thank you.
Thanks, ill make a note of it!
You’re welcome.
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