CS Forms: this element could not render because its definition is missing. you may need to activate a plugin

We recently purchased Forms, but are unable to get it to render in Cornerstone. Each time we add an element, it says:

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We have deactivated every other plugin except for Cornerstone during troubleshooting with no luck. Per some other posts on this form I also ensured that all Elements permissions are allowed:

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Hey Tina,

Thanks for writing in! I can see that you have done the troubleshooting already based on the information that you shared. We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

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Best Regards.