CS Forms: this element could not render because its definition is missing. you may need to activate a plugin

Support
#1

We recently purchased Forms, but are unable to get it to render in Cornerstone. Each time we add an element, it says:

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We have deactivated every other plugin except for Cornerstone during troubleshooting with no luck. Per some other posts on this form I also ensured that all Elements permissions are allowed:

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#2

Hey Tina,

Thanks for writing in! I can see that you have done the troubleshooting already based on the information that you shared. We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

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Best Regards.

#3

Secure note added.

#4

Hello Tina,

I tried to access your site dashboard, but it seems that you have not installed the Cornerstone Forms at the moment. I would suggest you please install the plugin and share the exact page URL so we can check it on our end.

Thanks

#5

Apologies on delay. When I try to install the plugin, it tells me error encountered and when you click on details, I get this:

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#6

Hello Tina,

You are having this issue because you are using an older version of the X theme that does not support CS Forms.
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Check this first: https://theme.co/docs/cornerstone-forms-overview#access

We highly recommend that you clone your site to the staging area. In the staging area, update the X theme and Cornerstone plugin to the latest version. Once updated, install the CS Forms. If everything goes smoothly, you can push the updates to the live site. If this is your first time creating a staging area, it is best that you check this guide: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards.

#7

Updated everything. X, Cornerstone, Wordpress. Still no joy.
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We do test updates in a staging area first. I can’t quite fully test Cornerstone to its fullest in that due to licensing.

#8

Hello Tina,

I have revoked and revalidated the license. The issue persists. I ended up manually installing the Cornerstone Forms plugin.

You can start creating your first form now. If you need some guidance, check out our tutorials here:

More tips and tricks in our Facebook page too:

Best Regards.

#9

Many thanks Ruenel

#10

You are most welcome, Tina

#11

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