Hello, I have got my site validated but the cornerstone keep saying it’s not validated.
How can we get this sorted?
my site: honour.com.hk
Hello Vanessa,
Thanks for writing to us.
It might be the issue of cache, I just checked your site it seems that your site is not working due to the custom code on the child theme. Please have a look at the given screenshot in the secure note.
It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.
In case if you haven’t seen our doc for license validation please have a look at it.
In case if it doesn’t work for you, please send your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
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