Cornerstone: Toggle All collapsed control groups not working - second try

[carlomue]

Hej @prakash_s,

its about this topic:

Cornerstone: Toggle All collapsed control groups not working

Hej, I am trying to toggle all control groups in Cornerstone. But it’s not working. Every time i cmd+click on the group to toggle, this error in the console happens: [grafik] I have tried the current version of Firefox and chrome on macOS. Did I miss something? Best wishes Carlo

The problem still exist on every single WordPress instance.
I have installed a playground instance with no caching tool.
Tried differnt browsers (FF, Chrome, Safari)

Please have a look. All information is in the secure note.
Best regards
Carlo

[prakash_s]

Hello @carlomue,

Thanks for writing to us.

I tried to access your site dashboard but the given login details are not working on my end. Please recheck and send us again.

Thanks

[carlomue]

Hej @prakash_s,
thank you for your answer.
I have tried it, and it’s working on my end.
Have you entered the period at the end?
Username and password are exactly the same.
Its only purpose is to avoid google crawling.
Does it work?

[ruenel]

Hello @carlomue,

I was able to log in. I am confused with the CMD + Click event. Where do I click or on which element? It would be best if you could send us a video screencast so we will have an idea of what is happening in your website installation.

Thank you in advance.

[carlomue]

Hej,
sorry for my english, but here we go:

problem.mp4

Can you understand the problem better with this video?
Kind regards
Carlo

[tristup]

Hi Carlo,

The video explains the problem you are facing, but unfortunately, the issue has never been reported before and has also been replicated at our end. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please reshare the login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: I have tried to access the WordPress admin dashboard with the given credentials, but unfortunately faced the same issue as my colleague Prakash.

Thanks

[carlomue]

Hej @tristup,

thank you for your answer.
For the login:
@prakash_s managed to log in after this steps:

I have tried it, and it’s working on my end.
Have you entered the period at the end?
Username and password are exactly the same.
Its only purpose is to avoid google crawling.
Does it work?

After that you can click the link and you will be logged in.

Please, try again. Can you log in?

This is a blank installation with your theme activated.

1. Your Theme is installed.
2. No Plugins installed
3. Your Theme is installed.
4. No Child Theme used.
5. No CSS/JS Customization
6. No Cache activated
7. No CDN used

Its on all my installation on differnt hostings.
It happens on different computers and differnet browsers.

Best regards
Carlo

[charlie]

Appreciate the video on the problem. We will have the expand or close all feature fixed in the next release. Have a great day. Have a great weekend.

[carlomue]

@charlie this is awesome!
Thank you very much. I am missing this feature.
Have a great weekend as well!

[marc_a]

Hey @carlomue,

You’re most welcome!