Cornerstone editor not recognizing Cornerstone pages

After recent updates, Cornerstone does not appear to be recognizing most Cornerstone pages. If you go to a page, “Edit Cornerstone” is not an option and clicking on X or Cornerstone treats that page like it’s a new page with no content instead of immediately going to the editor. If you “Edit” the page, it will open the standard WordPress editor, and I can click on the Cornerstone tab and the content opens up in the Cornerstone editor, as expected. I can then Save in the Cornerstone editor, but then it is still not recognized and you have to go through the process again, of opening in the standard editor, clicking on the Cornerstone tab, clicking on “Yes, Proceed,” etc. It has been very aggravating for our client who is now having difficult editing her pages because all she sees is the Cornerstone “code.”

We just updated the theme yesterday, so it’s up-to-date.

Hello @mgyura,

Thanks for writing to us.

It might be the issue of version compatibility. Please make sure your WordPress, plugin, and the PHP version are updated as per our version compatibility. Please make sure your PHP version is 7.4 or 7.4 plus. It also recommended by WordPress as well. Please have a look at this article.

After updating the PHP version if the issue still persists, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

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