Can't validate X on staging site

I’ve followed the instructions on for validating X on a staging site, and I’ve added the staging site URL to the licence page. However, when I add the licence number to the validation screen on the staging site, I get redirected to which is a blank page. When I go back to the validation page, X is still unvalidated.

What am I doing wrong?

Hi @prepress_projects,

Thanks for reaching out.

You need to make sure that the WordPress Address (URL) and Site Address (URL) in your Settings > General is the same link you have in your staging area field in your themeco account.


Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Hi @prepress_projects.

Your staging area is now validated. The reason why it is not validating because it conflicts with one of your plugins. When I try to disable all your plugins for about 1-2 minutes then validate your website, it is now validating with no errors.

Hope that helps.

Thank you.

Thank you very much!

Hi @prepress_projects,

You’re welcome and it’s our pleasure to help you. If you have any other concerns, feel free to reach us.

Thank you.

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