Can't register my valid license (2)

I am trying to register my valid license. I always get the error: “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

We are not using the license on any other website.

Please help.

Hello @alewolf,

Thanks for writing to us.

It might be the issue of plugin conflict, cache issue or any browser extension that is not allowing you to validate your theme. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache

In case if you haven’t seen our doc about theme validation please have a look at our documentation to learn more about how to validate the theme.

If it doesn’t work for you, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts


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