Can't find extensions

[ISOLEDLPThemeco]

Hello, previously i opended a ticket but i can not reply to it because it got closed

Can not find Extensions

Hello, we are using Themeco Editor for our Wordpress site. Since i did not set up this site, and the person who did left the company, i am still struggling to completeley understand Themeco I hear different Themebuilders, X, Pro , Cornerstone etc. but really can not catch the difference - on my Backend it looks like my predecessor made something custom, could that be? My Themeco Menü point is called “ISO Pro” with the options "Headers, Footers, Templates, I can find the Theme Op…

I now updatet to Pro 5.1.5 but i still can’t find the extensions. I see the following on “ISO Pro” and on “Cornerstone”

Why do I only see Custom 404 on ISO Pro? I can not find the point “Validation” where i could add the extensions.

I am sorry if this sounds a little bit confused - but for context: My predecessor created this site and i now have to figure out his configuration - but i am getting closer every day to figuring out the Themeco-World

Thanks in advance for your help!

Kind regards,
Lukas

[tristup]

Hi Lukas,

As I have told you that the parent theme might have modified or any plugin is modifying the Menu, I would suggest you troubleshooting the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.CSS/JS Customization
4.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[ISOLEDLPThemeco]

Hey Tristup,

i found the issue - a plugin was modifying the Menu as you guessed.

Thanks for your help!

King regards,
Lukas

[tristup]

Hi Lukas,

Glad that we are able to help you.

Thanks