Cannot validate pro license after changing URL's

Support
#1

Hi, I have reused the license and it is now is used on the our knowledgebase. However it says validated ok then the page refreshes and it says it is not validated.

I have released the cache.

If you can please assist.

thanks.

#2

Hello @peterf,

Thanks for writing to us.

It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.

In case if you haven’t seen our doc for license validation please have a look at it.

If it doesn’t help you, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

First time, many thanks, deactivated all plugins and validated.

#4

Hi @peterf,

Glad that we are able to help you.

Thanks

#5

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