Cannot updated image in slider

[whittenlublin22]

Hi

I tried to replace the image in the slider. I have deativated all the plugins and there is no cache whatsoever.

I have strange GET and POST error.

Can you see what is wrong. And my previous request was closed why?

Unable to upload images + Keep getting kicked out

When I try to upload an image I am getting this error: https://share.zight.com/p9uozbzz “An error occurred in the upload. Please Try again” Also I keep getting botted out of the backend and forced to try to sign in again.

Can you guys do a solution?

[ruenel]

Hey Maria,

Thanks for updating in!

Threads that are more than 10 days older gets automatically closed.

I was about to check your site but I noticed and error. Are you on the process of updating WP core, theme and plugins?

• See the secure note below.

Cheers.

[whittenlublin22]

Hi

Can you try to go here https://wordpress-719312-3905392.cloudwaysapps.com/cornerstone/edit/241111

and edit the slider images??

Let me know.

Send me how to you did if you were success

[whittenlublin22]

There is no error in my the staging website - I can access with ease.

cheers

[tristup]

Hi Maria,

Glad to know that everything is fine now. Please let us know if you need any further help with this.

Thanks

[whittenlublin22]

Hey that is not what I mean. I mean I can access thesite but the problem is still there . Can you go to https://wordpress-719312-3905392.cloudwaysapps.com/cornerstone/edit/241111 and try to replace image in the slider I have used there. The slider is from Cornerstone.

Please fix it.

[prakash_s]

Hello Maria,

It seems that you have shared the backend URL of the page. In order to access the page backend URL we need to admin access details. Please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin-level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[whittenlublin22]

Hi

I have added the login details.

Can you please fix. I have no plugins activated whatsoever.

Cheers

[prakash_s]

Hello Maria,

I tried to access your given page URL but it seems that you have deleted the page and it is not available at the moment. Please share the correct page URL so we can check it on our end.

Thanks

[whittenlublin22]

Hi,

Can you try this page please

https://wordpress-719312-3905392.cloudwaysapps.com/cornerstone/edit/394

Change any image from the library in this slider. Try multiple times to see if this is working. It has some cookie issues.

Thanks

[prakash_s]

Hello @whittenlublin22,

I checked your site dashboard, you may need to disable the ModSecurity or at least whitelist the following URLs in the secure note. Please note that we use the WordPress Rest API for saving and it looks like your web host does not support it. Please ask your web host to support WordPress Rest API or whitelist the URL in the following screenshot.

Thanks

[whittenlublin22]

@prakash_s

ModSecurity

Hi

The mod security is disabled and the url you are sharing has 401 error which requires authentication.

https://wordpress-719312-3905392.cloudwaysapps.com/wp-json/themeco/data/locate-attachment?attachment=250719%3Afull&_locale=user

Can you tell me why it is logging me out once I try to upload the image. I have done everything you guys asked for. Please let me know if there is anything here that is stopping to do the updates.

I need help mate.

[charlie]

Your site isn’t checking header nonce’s for some reason. I would reach out to cloudways I have a feeling you might have a problem with another plugin if this persists. The only thing I could guess is the profiling plugin you have on the site. We can make an update on our end to address this. I placed a special build on your site that seems to fix this issue for now. Have a great weekend.