Cannot import .tco file

Support
#1

I am developing a substantial update to our site on a development clone. I need to import a Cornerstone page that has been updated on production into the development site. I exported the page from production and saved it as a .tco file. When I try to drag and drop into Cornerstone or if I try to import into the page I get several errors that I was able to screen shot (they disappear quickly and I don’t see that they are logged).

The errors state:
“Sorry you are not allowed to upload this file type” Followed by a long hexadecimal string.
“Failed to import image batch. Your server upload limit is probably preventing this upload from happening”

The PHP upload_max_filesize is set to 1G. The largest image file is around 4.7mb (4745kb).

themeco page import issue
themeco page import issue1568×901 119 KB

#2

Hello Kevin,

Thanks for writing in! Your server may have disallowed .tco file type. Please also check your Tools > Site Health > Status for any performance issues. We would also love to check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

image

Cheers.

#3

It was probably never explicitly allowed as I believe it uses the default set for Apache/nginx and .tco is custom. What is the .tco MIME type? I can try to add it to the server once I’m back in the office on Wednesday. If that doesn’t work I can give you access to the dev server.