Bugs on latest update Pro Theme

dusedward · May 21, 2021, 2:23pm

Hi, I have encountered some bugs on this latest update of x theme, some shortcodes are not rendering properly, this is just one of the issue i have encountered. The icons shortcode in the post is not working on half of the section, i have 10 section with lists of the post and title with icons on the right, the 5 sections above are getting some issue like the screenshot below but the other 5 section below is working properly. Everything is working properly before i decided to update tot eh latest version.

Thanks, Ed

marc_a · May 21, 2021, 4:18pm

Hi Edward,

Thanks for reaching out!

There could be a plugin or custom code that affects the icons with your website.

I recommend the following troubleshooting procedures before we investigate the settings.

Only if none of that helps, please give us the following information in a Secure Note.

WordPress Login URL
Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

dusedward · May 24, 2021, 4:05am

Here is the access but if you can figure out the issue then can you please share the old version of this theme because this latest version of your theme i have encountered a lot of bugs and issues. Thanks

friech · May 24, 2021, 5:10am

Hi Edward,

Thank you for the credentials but can you provide us the direct URL of the page where we can see the issue?

I tested it on my dev site, and the icon shortcode is working just fine.

In the meantime, please clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Cheers,

dusedward · May 24, 2021, 1:39pm

Here is the page https://ysyncx.com/additional-topics-mind-brain/

Another issue, https://ysyncx.com/mind-brain/ the main headers are missing, it should be the same like the other page like https://ysyncx.com/nutrition-healthcare/

tristup · May 24, 2021, 2:15pm

Hi Edward,

I have checked the shortcode and it works fine in my local environment and didn’t find the issue you described. I would suggest you troubleshoot the common issues given by my colleague in his post. Specifically, deactivate the plugins and check, if that does not help, I would suggest you please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

dusedward · May 24, 2021, 2:23pm

This works fine on your end https://ysyncx.com/additional-topics-mind-brain/? Shortcode on that page is not render correctly, i am referring the search glass icon, on Pro editor builder is working fine but on frontend is not, i have already troubleshoot the site and the issues are still there

tristup · May 24, 2021, 2:51pm

Hi Edward,

I have checked the same shortcode [x_icon type=“search”] in my local environment and found it is working. I would suggest you again go through the troubleshoot referred by my colleague or give us the staging server for further support.

test-new-Content-Pro - 2021-05-24T201739.001

test-new-Pro (4)

Thanks

dusedward · May 24, 2021, 3:03pm

Please check the screenshot above and this link https://ysyncx.com/building-blocks-subsystem/, yes it works on different area but my concern is the issues on my other pages, why is this happening? it’s working on other pages but on other pages of section are not, this only happens after updating this them.
I already sent the credentials above but here again

dusedward · May 25, 2021, 1:18am

I would appreciate an update on this ticket. Thank you

friech · May 25, 2021, 9:43am

Hi Edward,

Please do not bump your own thread because it will send it back to the queue.

I investigated the issue, and it seems like one of your customizations is causing a conflict with the native icon shortcode.

These shortcodes prefix with ysyncx_posts is not native to the theme. Unfortunately, we can not provide support for this customization to make it compatible, you need to contact the original developer of your customization to make the necessary adjustments.

Thank you for understanding,

dusedward · May 25, 2021, 2:29pm

Also i have a lot of saved header but now after the updated those headers are gone. an example of a missing header can be found on https://ysyncx.com/mind-brain/ and https://ysyncx.com/money-business/

christian · May 25, 2021, 4:34pm

Hey Edward,

Regarding the icon first, it’s showing up fine on my end. Please clear your browser’s cache and also try viewing your site in other browsers.

Regarding the missing header. your header for the “Entire Site” doesn’t have the bar unlike the other headers. If you want the header with the banner, please set the Condition like your other page header.

Regarding not having Headers if you view Pro > Headers, please first backup your site (contact your web host for this) then try clearing transients in your site.

Hope that helps.

dusedward · May 26, 2021, 1:27am

The icons and sliders are fixed already because my developer did but the headers are still not recovered, we followed your instruction but the headers still empty.

tristup · May 26, 2021, 11:36am

Hi Edward,

As suggested by my colleague, please troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
5.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

dusedward · May 26, 2021, 2:36pm

Support above has already recommended this and we have done all of this. We have also included the secure message with login information multiple times. There is no need for support to continue sending us the same message. Please check the image and the missing header on pages like https://ysyncx.com/mind-brain/

friech · May 27, 2021, 2:18am

Hi Edward,

Thanks for the info, I have checked all your main pages and I find out that the Miscellaneous Knowledge and Nutrition | Healthcare have their own unique header assigned.

The rest of your main page is using the header named Global Header, now if we compare that Global Header to the header of the Miscellaneous Knowledge page, we can clearly see that this is built differently, it has a Bar 3 that house the banner.

So how to resolve this, if you have not already, you need to create a header unique for your other page (e.g. money business and mind-brain page, etc…). If you already have a header for the other pages, then you need to assign those properly.

Now let’s talk about this issue, why you can’t see the list of your built headers (https://prnt.sc/13gkfl8), I think this has something to do with your child theme customization. A quick test for this is to switch to the parent PRO theme and check the list of your header if it shows up. if it does, then you know it’s something on your childs theme.

You might ask, how did I open those Header Builder on my screenshots, use this link (https://prnt.sc/13glfnd) this will open the header that is assigned to the page that you’re viewing.

Hope this helps,
Cheers!

dusedward · May 31, 2021, 2:43pm

I was able to see again all the saved headers after commented the pre_get_posts hook but i noticed that i wasn’t able to assign the header to new created posts or pages. I have already tried to disabled all the plugins ang comment all the custom codes on functions.php but the header still not applied.

This should be the header, and it’s already set to “Entire Site”

But this is the result on frontend for all the posts and pages

marc_a · May 31, 2021, 2:45pm

Hi Edward,

Thanks for reaching out!

Maybe this is just a cache that’s why you can’t see the changes in the front-end, I suggest that you clear any cache associated with your website. I also suggest that you clear the style cache by going to Pro > Settings then go to the System tab the hit the clear style cache button.

Hope that helps.

Thank you.

dusedward · May 31, 2021, 3:32pm

I had already cleared that cache but still not working, I also clear WP cache and Cloudflare cache but still no luck.