AWS Lightsail - License Issue

Support
#1

I have the unlimited pro license account and I am moving sites to AWS Lightsail. When I set the new site up and all I have is an IP address, the ‘Unlimited Pro’ works like a champ and adds the site and the license key sticks no problem.

When I finish the site and modify DNS and add the SSL cert, I register for a new license since the site isn’t known by its ip any longer, the ‘unlimited pro’ assigns a license code but my website does not ‘keep’ the license, when the page refreshes it just tells me I need a license code. The ‘unlimited pro’ has the site added, but the code isn’t sticking so my site thinks I don’t have a license.

I used one of my original licenses and it sticks on the site so there is an issue with the ;unlimited pro’ process that I need looked into and resolved.

Reach out and let me know what info you need from me so you can troubleshoot on your end, you can also give me a call as I know Matt F has my number if it is easier to do over the phone

Boyd

#2

Hello Boyd,

Thanks for writing to us.

It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.

In case if you haven’t seen our doc for license validation please have a look at it.

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Thanks

#3

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