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  • November 27, 2016 at 12:57 pm #1272315
    Bim
    Participant

    Hey X Theme! Hope all is well. I am trying to implement both Superfly and The Grid extensions to my site. SuperFly is not working like the demo (example image bg demo with automatic dropdown of sub menu & can not activate plugin as seen in the knowledge base). The Grid extension I can not create or edit preloaded grids. Please advise on how to troubleshoot. Thanks much.

    -Bim

    November 27, 2016 at 4:05 pm #1272424
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 28, 2016 at 8:21 am #1273178
    Bim
    Participant
    This reply has been marked as private.
    November 28, 2016 at 9:50 am #1273295
    Rad
    Moderator

    Hi there,

    They seems to be working fine. Would you mind providing a video recording of said issues?

    Thanks!

    November 28, 2016 at 11:31 am #1273449
    Bim
    Participant

    Attached is a vid clip of the grid issue (not attached see latest post)

    November 28, 2016 at 11:33 am #1273455
    Bim
    Participant

    Attached vid

    November 28, 2016 at 11:38 am #1273458
    Bim
    Participant

    Here is a link to the video (video to large to upload): https://www.dropbox.com/s/nagsj0ryg44jymc/20161128_122542.mp4?dl=0

    November 28, 2016 at 11:46 am #1273471
    Bim
    Participant

    Here is a video link (video too big to attached) for the Superfly issue: https://www.dropbox.com/s/08vixx7ks749hc9/20161128_124309.mp4?dl=0

    November 28, 2016 at 10:07 pm #1274108
    Lely
    Moderator

    Hi There,

    Thank you for the video. Since Superfly comes with X, no need to activate this plugin.
    For the issue, please go to Superfly Menu > Menu Panel > General > Mobile Logic for Submenu on Desktop:Set this to OFF. See attached screenshot. As you can see right now, we have to click and then that submenu shows. That is because of that settings.

    November 28, 2016 at 11:51 pm #1274173
    Bim
    Participant

    Thanks for the Superfly Fix!

    November 29, 2016 at 12:10 am #1274187
    Nico
    Moderator

    Happy to hear that.

    Feel free to ask us again.

    Thanks.

    November 29, 2016 at 8:01 am #1274648
    Bim
    Participant

    Any update on the Grid issue? link to video: https://www.dropbox.com/s/nagsj0ryg44jymc/20161128_122542.mp4?dl=0

    November 29, 2016 at 8:49 am #1274700
    Christian
    Moderator

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

    November 29, 2016 at 12:26 pm #1274963
    Bim
    Participant

    3rd party also meaning the extensions installed that X provides?

    November 29, 2016 at 5:54 pm #1275281
    Friech
    Moderator

    Nope, just the plugins that is not bundled with X. And then clear your browser’s cache and any caching plugins that the site might have.

    Thanks.

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