Youtube Videos Not embedding

Support
#1

Hi, Thanks for your awesome support. I have a problem with embedded videos not showing on my front end fromYoutube.
On this site https://bybfitness.co.uk/ On the front page and youtube portfolio items?
I have so far:
1- Updated all items
2- Deactivated plugins to see conflicts
3- Ensured all updates to themes and plugins are in place.

WOuld you mind having. a look at this one?

#2

Hello Gareth,

Thanks for writing to us.

I checked your given page URL it seems that there is some JS console error, it might be due to a plugin conflict or a JS customization issue. I would suggest you troubleshoot a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache
  5. Child Theme

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi Prakash,
Thanks for helping out, yes, I did the Plugin check , no luck. I will send you a secure note now with my details if that is ok

#4

Hi Gareth,

I have tested with the Video element instead of the Classic Embedded Video element and the video starts coming.

Thanks

#5

Hi Awesome, My portfolio items are still not playing nice? I wonder what is going on?
I have no customisations

#6

Hi Gareth,

What you are facing is an ongoing issue that has already been fixed in the upcoming release. As a temporary solution, you can add this line of code under Theme Options > JS.

if (window.jQuery.xIsotope) window.jQuery.xIsotope.settings.animationEngine = 'css';

That will prevent the jQuery errors and restore masonry functionality.

Hope it helps.
Thanks

1 Like
#7

Thanks , really appreciate it

#8

Hello Gareth,

Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns.

Thanks

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.