Your code is valid but looks like it has already been used used on another site. You can revoke and re-assign within your Themeco account

[rfr]

I just bought a new license and I get a message that the product is already used elsewhere.

Can anyone help me?

I have already revoked and reassigned the license. Does not work.

Best Ralf

[tristup]

Hi Ralf,
Thanks for reaching out.

It seems that the newly bought license and the site are not listed into your themeco dashboard, and not verified with our licensing system.
If the site, is already listed in your account dashboard, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[rfr]

Hi,

I have posted the data.
The page is still on the staging.

Thanks

[tristup]

Hi Ralf,

In your account dashboard, there are 2 different account has 4 different URL in production and staging. Can you please specify the exact Site and the Admin URL of given credentials.

Thanks

[tristup]

Hi Ralf,

Given credentials are not working with the site, please recheck and send it again.

Thank

[rfr]

Sorry, I changed the Username

[tristup]

Hi Ralf,

The issue has been found at your given site, and it has been forwarded to our License System Manager to check any issue with the license validation system.

Thanks

[rfr]

Hi, Thanks,

how long will it take?

Regards

[tristup]

Hi Ralf,

I have already reported the issue, and will get back to you once checking is done.

Thanks

[tristup]

Hi Ralf,

The user needs the admin privilege, to check the validation part. Can you please reassign the privilege and get back to us. Or else, you can go to your account dashboard and remove the site URL and save as blank and then try to validate again.

Thanks

[rfr]

Hi Tristup,
I did it!

[tristup]

Hi Ralf,

It seems that your site URL has a subfolder with it <yoursite>/de, I have added the subfolder in your staging URL and check the validation and it works.
Now your site is validated with the license.

Thanks

[rfr]

Okay. Thanks,

i have been using the xTheme and PROTheme in other accounts for a long time. I never had to enter a subfolder before. Always the root URL, which is then forwarded by the system.

[tristup]

Hi Ralf,

Our licensing system needs the exact URL of the location where you are trying to validate it. So if you want to validate it, you need to add the subfolder with the exact URL.

Thanks