The URL of the website matches the Location entry exactly, and it appears to validate with a “Congrats” message, but then displays the “This X license is not validated” message again.
I don’t want to post the license or domain here on the public forum, but need a quick resolution so I can hand-off the new website to the client without them thinking I “borrowed” the theme and included plugins.
Hello Robert,
Thanks for reaching us. Kindly make sure that you are using the latest X theme and Cornerstone plugin. Our latest versions are:
7.2.3
4.2.3
This latest release contains fixes for several issues so be sure to check out the changelog:
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
To know how to create a secure note, please check this out: How The Forum Works
Please let us know how it goes.
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