X theme killed our website with 503 error

We think this started happening last month. If we switch to a different theme, our website is fine. When we switch back to X, the front end and back end both are inaccessible due to 503. This makes troubleshooting difficult. We aren’t able to find the solution in the forum. We have just purchased the 6-month product support - how can we submit a help request please?

Hey Jennifer,

Thanks for writing in! Have you updated the latest version of the Cornerstone plugin and the X theme already? To better assist you with your issue, please provide us with your WP details so that we can investigate the issue. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works


Best Regards.

Hello There,

If you go to Tools > Site Health > Info > Server and in Tools > Site Health > Info > Database, you will find out that you are using PHP 7.4 and MySQL server 5.6. Please be advised that your server hasn’t met the minimum requirements to run the latest WordPress. You may need to update the settings and ask the hosting provider to do this.

Best Regards.

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