X theme - demo content will not load / site will not validate


We set up an X theme a few years ago, and we are keen to revamp the website with another stack and would like use demo content.
When we try go to X addons > demo content - we cannot bring up any content in the drop down box.
The product wont validate with the correct API key, which could be the issue as when we try to validate it says “could not establish connection. Please ensure your firewall is not blocking requests to theme.co” yet we have attempted this with and without firewalls on the site, and it still does not connect…

Hi @HealthNews,

The reason for the problem is that you are using a very old version of the theme which is not compatible with the new validation API.

Please kindly update the theme to the latest version or install a new version of the theme and validate the installation following these steps.

Thank you.

Thank you. Have installed the Pro version but… now cannot use the X theme demo’s. How can I access a demo to upload to Pro?

Hi @HealthNews,

Pro does not have the Demo Content feature as it has the Design Cloud feature that works better with the Header and Footer builders exclusive to Pro.

If you want to see some designs that are available in the Design Cloud, please check here:

Here is a KB artiicle that will guide you on how to use the Design Cloud feature.

If you want to be able to import the demo content from X, you will have to activate X and import the demo content and enable Pro afterwards.

Hope this helps.

thank you.

You’re most welcome.

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