WP 6.2 issue not resolved

Support
#1

My site has been down for months and I have been unable to enter my admin because of the WP 6.2 Issue. I finally found a page that suggested I enter my FTP and rename the theme x folder so that I could enter. I did this but could not go any further because cornerstone is not validated. I tried to validate it using my theme x license for dawnnilo.com but got the following message: “This looks like a brand new purchase code that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue.” I searched the forum and found that others have had the exact same issue and one of your staff had to go into the account and validate it. Now, a few months later and after purchasing a support license, I am not able to enter my admin site again. Can a technician please help me?

#2

Hi Dawn,

Thanks for reaching out.
The validation issue is different from the 6.2 issue. I would suggest you troubleshoot the common issues related to the Product Validation.

  1. Location Issues
  2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

NOTE: The given URL is showing a 503 error.

Thanks

#3

Hey Dawn,

Upon checking your website it is showing 503 service unavailable. That issue has something to do with the server, please reach out to your server and ask for further assistance.

Let us know how it goes.

#4

Ok thanks. I will look into it and write back. Please leave the ticket open as I’m sure there is still a problem on this end (as I do not seem to be able validate my Themeco license after the WP 6.2 update.

#5

Hi Dawn,

We will surely investigate the problem once your website is accessible.

Thanks

#6

Here is the information you need:
– WordPress Site URL & Login URL: www.dawnnilo.com & www.dawnnilo.com/admin

Thanks!!

#7

Hi Dawn,

I have tried to log in to your website but unfortunately, the given credentials do not work. Please check and reshare it.

Thanks

#8

please try this

  • removed by staff
#9

Hello Dawn,

You just need to download the latest X theme 10.2.9 version and upload it to your site. Activate the X child theme and you should have the site back. And you also need to update your Cornerstone to the latest version. You can check out the changelogs here:

Best Regards.

#10

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