Hi,
Tried to install this on a new wordpress build, its worked in the past, but now the install crashes, these is even after downloading the latest build from yourselves
I am on a perpetual license?
This is the URL https://upcycle-al.uk/
I am using this version of WP [6.5.4 version
Hi Alastair,
It is not very clear what issue you are having. If you are facing any issues with installing the Pro, please go through the following document.
Thanks
Essentially, i upload the pro theme, click to install, activate, then it kills the site.
The link i posted is back up now as i went in the backend to change the default, otherwise thats two installations of workdpress which were killed today using the current one from your website.
Update, its after clicking update here the site crashes. I have to go in the back end to edit the tables manually to fix
Hi Alastair,
Thanks for reaching out.
It might be due to the PHP version, I would suggest you check the PHP version and also the Critical Errors from Tools > Site Health. Please make sure that the PHP version is 8.0. If not, please ask your Hosting Service Provider to update it, and check if that resolves your problem.
If not, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files.
To create a secure note, click the key icon underneath any of your posts.
Thanks
Uplioading to PHP 8 worked fine, thank you!
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