Woocommerce Update 4.9 - Creates HTTP error 500

Support
#1

Hi,

Just sent Woocommerce a Ticket because after the recent update it messed up my ability to finalise orders at the Page where you put in contact details and shipping details.

I got this reply back,

I checked your site, and I see that when the checkout form is submitted, the site is returning HTTP error 500 as seen below:

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Then this,

We’re not able to replicate this on our test sites running the latest version of WooCommerce with the default Storefront Theme theme though.

I suspect your theme is causing a conflict here. I recommend running a conflict test to find the conflicting theme.

PLEASE HELP,

Thank you,

Will

#2

Hi Will,

Thanks for reaching out.

There could be a plugin or custom code that affecting your WooCommerce checkout.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

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Thank you.

#3

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