Woocommerce Shop Page not Loading/Timing Out

[plosef]

My Woocommerce “Shop” page doesn’t load or even show an error page, it just doesn’t load any CSS or HTML.

I’ve set up a site using X theme and added a page with all my products before I downloaded the Woocommerce Plugin, any chance I can just add a “add-to-cart” button on an existing page?

[jade]

Hello Paolo,

Thanks for writing in and our apologies for the issues you are getting.

Please check this document for some troubleshooting steps: https://theme.co/docs/common-issues

In case the issue persists, please provide us with the admin access to your site in a Secure Note:

To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

[plosef]

Hi Jade,

I did some troubleshooting, and the only way the problem goes away is if I change my theme from X to anything else. Third party plugins work fine it seems. Hope you can help me out finding my shop page.

I’ll provide access right away.

Thanks.

[lely]

Hello Paolo,

I think you do have permalink conflict. Your store page url is tienda. Then permalink you also have this settings:

Remove tienda from Custom Base and then save it. Try again after that.

[plosef]

Thanks for the reply Lely,

I’ve messed around with the permalinks in every which way to no avail. I’ve changed the shop base and even tried using other pages as the shop but then that page fails to load, same as any page set as the Shop page in any permalink structure.

[plosef]

Any ideas what might be happening?

[plosef]

Help please!

[christian]

Hey Paolo,

Theme reinstallation fixed the issue for your case.

By the way, please don’t bump or update your thread without us replying first because it will bring your thread back further down the queue because we answer threads from oldest to newest. Please kindly wait for our reply.

Hope that helps.