I have enabled Cross Sells under Pro > Theme Options > WooCommerce > Cart, but it is still not showing on the WC Cart page. I don’t have a template override.
I’m using: Wordpress 5.5, PHP 7.4.9, Pro 3.2.3
I have enabled Cross Sells under Pro > Theme Options > WooCommerce > Cart, but it is still not showing on the WC Cart page. I don’t have a template override.
I’m using: Wordpress 5.5, PHP 7.4.9, Pro 3.2.3
Hello @KMCTB,
To display the Cross-Sells, Please make sure you have linked the product in “Cross-Sells” tab
Please follow these steps
Product
Product
and Edit
Please have a look at the given screenshot
Please have a look at the given screenshot
Please have a look at the documentation to learn more about how to set Cross-Sells product
Thanks
Thanks for the reply, Prakash. I already have a product set up for a cross-sell but it is not showing on the Cart page.
Hello @KMCTB
There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues:
If none of the above help, please share your details in a secure note. Please provide the following details
You can find the Secure Note button at the bottom of your posts
Thanks
Prakash,
I tried all of the recommendations but did not see any change. I’ll attach a secure note here.
Hi @KMCTB,
We cannot get pass this screen authentication to be able to log in to your site.
Kindly provide us access for the log in too. Thanks.
Apologies. I’ve updated my Secure Note with that information.
Hi @KMCTB,
There might be a few different reasons for your issue, as you have already troubleshot the common issues, I would suggest you to copy your live site to a staging server so we could troubleshoot freely without breaking your live site. And give us access as you did for your live site.
Thanks
I’ve created a staging site.
Hello @KMCTB,
I have logged in and investigated your issue. It seems that Cross Sell feature is working:
The only issue is that when you add only the " [Liberating Prayer CD]", no cross sell displays. There could be an issue with how the product, upsell or cross sell has been set up. Kindly double check your product settings.
For reference, kindly check this out: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Hope this helps.
I don’t know what is wrong here. I have the cross sell configured as instructed on the CD product, linking the card as a cross-sell, but it doesn’t show up when going to the Cart. If I add any other product to the cross-sell field for the CD I do see them. What could be wrong with the card product that breaks?
Hi @KMCTB,
Cross-Sell product visibility was set to Hidden, by clicking the Quick Edit link just underneath the Product, you can set this option. I changed it and now it’s showing at your cart page.
Please check the screenshot describing the settings.
Thanks
Wow, great catch! I didn’t notice that at all. Thank you and apologies for the trouble.
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