Hi, I cannot get Woo Commerce to crop the images on the Shop page. Gone through all the setting on the customiser and it doesn’t respond to anything I do. Please can you help me. I just want everything cropped to a uniform square. Thanks
Thanks for writing in!
First, you need to install the “Regenerate Thumbnails” plugin. You can get it here:
Once installed, go to your Customizer > WooCoomerce and make sure to set your image size.
Lastly, go to the Regenerate Thumbnail plugin settings and start the regenerate process. Clear your browser caches or use private browsing mode and test your shop page again.
Kindly let us know how it goes.
HI, thanks but it didn’t change anything. Tried it on different browsers, cleared cache etc.
To better assist you with this issue, please provide us your WP access so we can check your WooCommerce Image settings. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Hi, did you get my secure note with all the access details. it’s not clear. Thanks
As I have expected, your issue is related to this one:
- New Woocommerce Shop Gallery Thumbnails Suddenly Smaller Than Previously Created Thumbnails - Support - Themeco Forum
So, a child theme is needed so that we can add the custom PHP code into the child theme’s functions.php file. Please check your shop now.
You are most welcome.