White Cornerstone page after updage

[yermatlimited]

Hi,

After updating the website, theme, & cornerstone to latest versions, I can’t find the content of my pages in Cornerstone any more…

The visual content part is empty, but content is still available in the list on the left.

Could you please help?

Thanks a lot

[tristup]

Hi @yermatlimited,

Thanks for reaching out.
It might be due to the improper update of the Cornerstone plugin. I would also suggest you follow the below steps while updating to the latest version of the Cornerstone.

1. Delete the Cornerstone existing one
2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

Please clear all type cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.
If that does not resolve your issue, there might be some different reasons behind your issue. I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[yermatlimited]

Hi,

Unfortunately it doesn’t work still :(.

I’ve added a secure note.

THanks

[tristup]

Hi @yermatlimited,

I have checked your website and found the issue you described here. It has been found that you are still using the older version of PHP i.e. 7.3.30, I would suggest you upgrade the PHP version to 7.4 by contacting your Hosting Service provider and check if that resolves your issue.

If that does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site. And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks