Where's my website gone?

[russcrowley]

Hi,

Haven’t been into my wordpress side for a while, but now I see this…

Can anyone advise on how I get the visual editor back?

I appreciate the forum’s help here.

Thanks,

Russ

[marc_a]

Hi Russ,

Thanks for reaching out!

There could be a plugin or custom code that affects your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[russcrowley]

Many thanks, Marc. It was a plugin. Should’ve known to check but I don’t use Wordpress much these days.

[marc_a]

Hi Russ,

You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.