Website not responding


I have multiple sections disappearing in desktop view even though I did not specify to hide them. They are still part of the mobile view though. This is the page I am referring to:

Also, I have specified to HIDE the FAQ section in mobile view, however it still keeps showing up in mobile view, but isn’t visible in desktop.

What am I doing wrong? Please kindly provide a step by step guidance.

Many thanks!

Hi @tatyana_kozh,

Thanks for reaching out!

Would you mind sharing your credential so that we can take a closer look on the backend? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Just attached, thank you for reminding! :slight_smile:

Hi @tatyana_kozh,

One of the reason why the functionality is not working as it should be because you had an outdate X theme and cornerstone plugin. I suggest that you update them to the latest version. Here’s how you can do it.

  • Uninstall and delete the currently installed cornerstone plugin ( this will avoid any potential error when updating the X theme)
  • Update the X theme to the latest version
  • Install again the latest version of the cornerstone plugin.

Hope that helps.

Hey Marc

Thank you so much for bringing to my attention the new updates. I have updated X & Cornerstone just as you instructed by deleting Cornerstone.

I went back to the page in question. The issue is still there. Parts of the section are missing in desktop view even though I didn’t choose to hide them in desktop view. They still show in mobile version. Although, I specified for them to hide in mobile veresion…

What am I doing wrong here? Please kindly assist.

Many thanks

Hello @tatyana_kozh,

It seems that it is an issue of broken HTML. I would suggest you please go to the page builder and delete the blank section from the page and then check it again. Please have a look at the given screenshot in the secure note.


Awesome! It worked!!! THANK YOU!

We are glad that we could be of assistance.

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