Hi. Our website is messed up after upgrading X theme to the latest version. We also upgraded Cornerstone and every other plugin to the latest version. but nothing changed.
1- We can’t use Blank or fullwidth layout anymore. When ever we change the Template Layout to Blank or Fullwidth, it goes back to Default Layout and forcing the sidebar to show on every page.
Woocommerce Products Images and Pricing are missing
Visual Composer is no more working.
Please check screenshots here:
Thanks
Hi William,
Thank you for reaching out to us. After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
If the issue persists then please check for the following first:
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).
If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.
Thanks!
It seems the problem is with the latest version of Cornerstone. What are the changes you have made in the latest version of Cornerstone and X? It seems to be breaking websites… I just updated a second website and started having the same issues. The site could not load jQuery anymore. Deactivating Cornerstone seems to solve the problem, but as you know, X Theme does not work without Cornerstone.
Screenshot here: https://prnt.sc/s0wvqw
Hello William,
Can you please confirm that you have updated to the latest versions?
Our latest versions are:
3.2.3
5.3.2
This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Please clear all your plugin caches first before testing the page again. If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
Please let us know how it goes.
Hi. That website is using X not Pro. Please check the secure note for Admin Login credentials
Thanks
Hi William,
I checked your website and went into the About page. The problem that you have mentioned about the Visual Composer is that it is in the Classic Editor mode. I see that sometimes the VC switches to classic mode after the update to version 5.4 of the WordPress (Not our theme).
You can simply click the Backend Editor and the page will be switched to the familiar mode you worked with:
For the Page templates, I went to Homepage and set the page Template to Blank - No Container | Header, Footer and it worked correctly. (I brought it back to Default Template).
I also checked the X > Theme Options > Layout and Design and it is set to have a sidebar for the whole website. So you will need to go to each page and change the Page Template if you do not need the Sidebar.
For the Woocommerce, I checked the front end and I see a Javascript error in a file related to wooswipe which I am not familiar with.
I suggest that you contact your hosting service provider and ask them to roll back the installation to the previous version. Then please kindly create a staging version of your website and try to update the theme and Cornerstone step by step and check the result.
As you already ave many plugins and customization it will be a wise course of action so that you can see if there is any type of conflict with the plugins that you used. You can test for the plugin conflict by disabling all third party plugins except Woocommerce and Cornerstone and test the result.
I also found out that there is a menu with lots of items on the front end of the website and makes the menu so big. I am sure that this is not what you have in mind and I wonder why the menu is that way. I checked the Appearance > Menus and saw the menus. Our theme does not have the ability to change the menu items so if this is happening after the update too, it shows the WordPress update itself might be the culprit. Anyways, the course of action should be the same and asking the hosting service provider to roll back changes and then investigate.
Thank you.
Thanks for the support!
I have done many of the things you suggested before contacting you; except contacting our hosting service provider.
1- What did you suggest to contact our hosting service provider to ask them to roll back? I need more clarification on that to better get the message to them. 
2- Fortunately, the layout and template issues seem to be resolved. Before contacting you, when I change the template layout it rolls back to default after publishing the page.
3- Visual Composer also seems to stay or remain in “Classic Mode” after changing it. Before contacting you, it rolls back to Wordpress Editor after publishing the page.
4- I already did check the General Layout of X in the Theme Option and it’s the fullwidth. I kept it like that because I wanted to use sidebar on Woocommerce and some pages.
5- The menu was messed up after the upgrade. But I will try to re-arrange them now and see.
6- Deactivating “WooSwipe” did not resolve the WooCommerce image disappearance issue.
Hi William,
Thank you for your reply. There seems to be more than one problem happening on your website after the update and the fact that menus are all messed up shows that the WordPress update also went wrong.
Now the hosting service providers create periodic backups of the websites. You can contact them and if you did not create a huge amount of changes, you can ask them to restore a backup from the point of time before your update.
Please kindly be in contact with your posting service provider and they will help you. I also suggest that you ask them that they create a backup of the current website too.
That way you will be able to go back in time and have the website before the update. After that, you will be able to update the theme and cornerstone one by one and test the result before doing any other WordPress or other plugin updates.
Then you can check the result and make sure everything is ok before going for the other updates including the WordPress and plugins.
I do suggest that you have a backup strategy every step of the way as it is very important to have a backup of the working version of the website. If it is something that you can not do I suggest that you hire a specialist for that.
Thank you.
Hi. Thanks for the support.
1- I think you did not answer my question: You stated the site was having some problem with JavaScript, which is an issue on the hosting so I should contact our hosting provider to roll back an “upgrade”. I wanted to know exactly what JavaScript issue is on the server?
2- I used X Megamenu for the menu so the menu was messed up after upgrading X and Cornerstone.
3- In my opinion, the issue if not with our hosting service, but either with the latest version of X or Cornerstone. At this point, all the two (2) websites I upgraded X and Cornerstone on are having the same issues (Page layout, navigation menu and Woocommerce messed up). The page layout and navigation menu are fixed by going back to re-arrange them, but Woocommerce images, Pricing and Buy Now button are still missing.
4- You said the plugin, “WooSwipe” was causing the problem, but deactivating WooSwipe" didn’t fix any of the Woocommerce issues.
Hi William,
We’re not sure about the script since it’s not part of the theme and cornerstone, we can’t provide any information. The rollback request is not related to the script, it’s only requested so we could see a working copy before the update. The reason for the rollback is because we need a working copy since it’s the live site.
While the requested staging is a cloned or copy of your site where we can investigate and compare it to the working copy. We’re not pointing to whom fault is this, this is just a request and usual procedures of maintaining a site. For example, before you update it, it must be tested in the staging site then migrate it back to the live site once all are fixed. This means your live site will be okay and completely isolated to issues you’re having from the staging site while testing it. Updating a live site while having a ton of customization and configuration may result in this.
And based on previous details you have provided, like layout the fixed itself and missing jQuery, then I can say the issue is the overall site itself including the caches. The theme has no capability to alter jQuery, and the layout remain the same since the templates are the same. Please also note that Wordpress 5.4 update causes too many issues, like doubled custom menus, Gutenberg editor changes that pushes edit with button down. And this is not due to the theme and cornerstone, it’s because of standard/features changes from Wordpress 5.4 and that was released after our recent updates. This is one of the reasons why it needs to be tested first on a separate copy of the main site.
Please request a site restoration to when it’s still working, don’t update anything. Then clone a copy of that restored site and update it, then test everything.
Another question, from what versions you have updated it from? Breaking after an update is normal if there is a large gap between updates, like years resulting to the feature gaps or deprecated features.
Thanks!
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