Website issue w/ theme

[weddingcrashers]

please see attached screen shots

[tristup]

Hi Damien,

Thanks for reaching out.
As per the screenshot, it seems that you are trying to validate the Cornerstone, but while checking your Themeco Account, you found a license with the X. It seems that you are trying to validate the Cornerstone with the X license, which is why it is not working. Please note that the Cornerstone is a different product, and you need a separate license for that.
Alternatively, you can install the X and activate the Cornerstone using the link in the dashboard, to use the Cornerstone.

Hope it helps.
Thanks

[weddingcrashers]

This is the message i get when trying to activate “X”

[prakash_s]

Hello Damien,

Please add the below-given code into your wp-config.php for debugging setup, and the error logged into the file named debug.log inside the wp-content folder.

If you find an error related to our theme, please let us know. We can then investigate further.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Please share the FTP details in the secure note so that we can debug it properly.

Thanks

[ruenel]

Hey Damien,

We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.