Hi, my client notified me that a few of his videos just stopped showing up. I went in and cant see anything wrong. Also tried adding new embedded videos and nothing. I updated the theme, turned off plugins, nothing. Any ideas?? Running Version PRO 5.0.8
Thanks for writing in! What you are experiencing could just be a cache-related issue. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):
Testing for Plugin Conflict
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Thanks Ruenel, we have tried most everything from the list. Can an admin take a look? Attachting login info.
I have logged in and investigated the issue. It appears that the Jetpack plugin is causing the problem. I have temporarily deactivated the Jetpack plugin and now, the videos are showing.
You can enable back the Jetpack plugin and test the pages again.
Check your pages now.
Ruenel you saved the day once again. Thanks for the quick work!
You are most welcome, @designheavy!
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