Video won't play in essential grid lightbox

[Nuera]

Hi there!

I’ve followed every how-to article on this subject but I can’t figure out why my video refuses to play in an essential grid lightbox.

It should be the first item in this gallery, but when you click the link it just loads an empty lightbox with no media:

K&G Construction Project Gallery | Commercial General Contractors

The gallery is called “Project Gallery” and I have added my site credentials to this post.

Thank you in advance!
G

[ruenel]

Hey @Nuera,

We cannot access your WP URL. Please double-check it.

• See the secure note below.

Also, we noticed that you are using the older version of the Pro theme (2.5.5). We highly recommend that you update to the latest version which is the Pro theme 6.4.1. You can check out the changelog here:

• Pro Version 6 | Themeco Docs

Best Regards.

[Nuera]

Hey Rue Nel,

Sorry, I have turned off the IP blocking that prevents users from outside the US from accessing the backend. You can log in now.

Regarding the version number, we cannot update Pro because it irreparably breaks the site. We have spent 3 months attempting to update the version and it ends the same way every time. So instead, we are now in the process of rebuilding the changes that were lost when we updated originally months ago.

[tristup]

Hi @Nuera,

Unfortunately, access to the WordPress admin dashboard is still restricted. Please note that we are from different parts of the world and most of us have a dynamic IP so we can’t provide a specific ID address to you for whitelisting.

Thanks

[Nuera]

Haha… Ok- our second-layer of security is also deactivated for now.

Sorry about that-

[ruenel]

Hello @Nuera,

Regretfully the given credentials are not working for us. Please double-check it.

• See the secure note.

Thanks.

[Nuera]

Ok, I’ve reset the PW.

Please see secure note- thanks!

[tristup]

Hi @Nuera,

I have checked and found that you are using a very older version of Pro i.e. 2.5.5. I would suggest you update it to its latest version i.e. 6.4.2. As you are using an older version, I would suggest you please copy your live site to a staging server and update the Pro to the latest and check if that issue still exists or not.
If that exists, please provide login credentials for your staging in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[Nuera]

Sorry, I as shared with Rue Nel, (Video won't play in essential grid lightbox) this site cannot be updated. We have spent months attempting to update it and no matter what we try it always irreparably breaks the site.

Also, as the feature we need assistance with is completely contained within Essential Grid and does not require modification, we ask that you ignore the version number on the Pro version and simply help us identify which setting within Essential Grid is set incorrectly.

Thank you,
G

[christian]

Hey G,

The problem is the Washington skin. The settings look correct but it simply won’t play the video. There’s no error. Please try the Adams skin.

[Nuera]

Wow- what a weird quirk. Thanks for identifying that, Christian!

So that works better… but now the video plays off-canvas way below the fold. Is there a way to center that in the browser window?

Thanks again!

[Nuera]

Hey there - just checking back in on this. Thanks!

[marc_a]

Hey @Nuera,

You can add this CSS code to fix your lightbox video:

.esgbox-slide video {
    max-width: 90% !important;
    height: auto;
}

Feel free to adjust the maximum width. Please note that custom CSS code is outside the scope of our support. Issues that might arise from the use of custom CSS code and further enhancements should be directed to a third-party developer or you can avail One where we can answer questions outside of the features of our theme.

Hope that helps and thank you for understanding.

[Nuera]

PERFECTION!! Thank you so much!

[marc_a]

Hey @Nuera,

You’re most welcome!