Video not showing

[adrial]

Hi! I have video background and self hosted video that are not showing…

it use to work but now is not showing…

what can I do?

AVServicesBarcelona | Alquiler de equipos audiovisuales en Barcelona

[friech]

Hi Adrial,

Thank you for writing in, please do the following:

• Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

• Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Cheers!

[adrial]

Already done but it’s not showing…

[christian]

Hey @adrial,

This is a known conflict with the Jetpack plugin. Since you said you tested plugin conflict as listed in the troubleshooting list by my colleague, it could be caused by 3rd party code in your child theme. My colleague missed mentioning that but it’s part of the troubleshooting steps listed in our troubleshooting article.

Anyway, the temporary solution is to add the following code in Theme Options > CSS.

.mejs-container {
    position: unset !important;
}

I’d kindly ask that before reporting an issue to us, please kindly perform the troubleshooting steps to isolate the issue beforehand so we know if the issue is really coming from the products we provide.

Thanks.