Hi there,
I have a video set as the header of the website, if it loads the first time the video doesn’t play unless the user clicks on it. But if I click on it then reload the page, the video plays automatically. I checked the other topics but didn’t find the solution.
Hello Aleksej,
Thanks for posting in! If you want to autoplay the video, it is best that you use the video as a background video of your hero section. The background video will autoplay as soon as the page is loaded.
Be advised that browsers will block the video from autoplaying. It will need user interaction to play the video.
Best Regards.
The video has sound so it cannot be used as a background. What if I embed a YouTube video instead, would it then play automatically?
Hello Aleksej,
Embedding a Youtube video or that using a Video player, most modern browsers will still override the video settings and wait for a user interaction before playing the video. In some browsers, the video will autoplay and in some others it won’t due to browser settings.
Google Chrome auto-play has been changed recently. Please check the following resource for more information (https://developers.google.com/web/updates/2017/09/autoplay-policy-changes) and you will need to find a workaround accordingly.
Regretfully we do not have any control over this. It may be possible with a custom coding that checks whether the page is fully loaded and instruct the browser to always play the video. Be advised that custom coding is beyond the scope of our support already.
If you’re issue is not related to Google chrome or other browser policy changes, a certain plugin or a script could be blocking it. You might want to check out one of these old trheads:
Best Regards.
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